Refund Policy – imei.us

1. Overview

This Refund Policy governs all purchases made through imei.us. By placing an order, you agree to the terms outlined below.

Due to the nature of digital products and services, all transactions are considered final, except in the limited circumstances defined in this policy.

 

2. Refund Eligibility

A full refund may be issued under the following conditions: 

* The service is not completed or not delivered within the stated timeframe.

* The order is determined to be unavailable, unsupported, or not feasible.

* The request cannot be fulfilled due to a verified technical issue.

* The order has not been initiated or processed.

 

All refund requests are subject to review and approval. 

 

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

* Incorrect or incomplete information provided by the customer.

* The service has been successfully delivered or completed.

* Cancellation is requested after processing has begun.

* Delays or issues caused by third-party providers or external systems.

* Orders placed under promotional or discounted pricing, unless the service fails.

 

4. Partial Refunds

imei.us reserves the right to issue a partial refund where applicable, including:

* Services that have been partially completed.

* Situations involving non-recoverable third-party costs.

 

5. Refund Processing

* Approved refunds will be issued to the original payment method or credited to the user’s account balance.

* Processing time is typically 1–2 business days, depending on the payment provider.

* Applicable transaction or processing fees may be deducted where necessary. 

 

6. Account Balance and Credits 

* Deposited funds are non-withdrawable but remain available for future use.

* Promotional credits, bonuses, or rewards are non-refundable and non-withdrawable.

 

7. Disputes and Chargebacks

Initiating a dispute or chargeback without first contacting support may result in:

* Immediate account suspension

Users are encouraged to contact support for resolution before taking further action.

 

8. Third-Party Services Disclaimer 

Certain services may rely on third-party providers. While we strive for reliability, imei.us is not liable for delays, errors, or failures caused by external systems or providers.

 

9. Contact and Claims

To request a refund, users must provide:

* Order ID

* Service details

* Description of the issue

 

All requests are reviewed within 12–48 business hours.

 

10. Policy Updates

imei.us reserves the right to modify or update this Refund Policy at any time without prior notice.